FAQs

Everything you need to know

FAQs

Everything you need to know

What makes Blattpost special?

Blattpost is distinguished by a combination of exclusive, carefully selected plants and self-developed care concepts. We offer not only in-depth insights into the world of the orchid family and foliage plants, but also innovative products like Cocoon Orchids, which were specially developed for easy plant care at home.

As a family business, "Hassinger Orchideen," with decades of experience in plant breeding, we place great value on quality, sustainability, and impressive results. Our passion for plants and our commitment to making this beauty accessible to everyone is why we're seeking to connect with you through Blattpost.

Where do the plants sold at Blattpost come from?

All of our plants grow in our own greenhouses in Nettetal, Germany. We also pack and ship the plants nationwide with DHL from Monday to Thursday. Please also visit our "About Us" page. Under the FAQ section "Meet Us in Person," you can learn more about our factory sales or our big open day at the nursery in June.

How do I choose the right plant for myself or as a gift?

For a general overview, we have our plant finder, which you should try out. We've also categorized our plants into "easy-care" and "challenging" to give you an idea.

We develop our concepts with two goals in mind: We want your plant to have the optimal conditions, while maintaining them with ease and minimal effort. With our ferns, Corkios, and Cocoon Orchids, it's super easy to tell when the plant needs watering again, yet the plant still has the conditions it needs to thrive in your home. Many of these plants require more specific conditions and would be very difficult to care for at home without glass, a permeable pot, or a water reservoir. Therefore, many of these treasures will never be found in stores and therefore aren't even familiar with them 😊.

Even if you're already more confident and have a lot of plants at home, we're sure to have something you don't yet have in your collection with our "challenging" plants.

Why aren't all products available on the website?

There can be various reasons for this. The most common is that the plants are not currently flowering or need to grow back into their new home in our nursery. All of our plants are established, mature plants and not young plants. Alternatively, we have listed most items as "non-flowering," if that's an option for you. Then you can have these plants at home before the next flowering season and guide them through their flowering process yourself. If you're looking for something specific, you can always contact us via chat or email.

Can you let me know when a particular plant is available again?

The easiest way is to subscribe to our newsletter and stay up to date with the latest news from our greenhouse. Of course, we'd also be happy if you visited us regularly or followed us on Facebook or Instagram. You can also contact us, and we'll try to get in touch with you personally when we have the first flowering plants.

Who are we actually?

You can find out more on the "About Us" page. But let me tell you this much: Blattpost is part of Hassinger Orchideen, a third-generation family business, and handles the online sales of its own plants. These are all grown in our own greenhouses in Nettetal on the Lower Rhine and are shipped directly to you.

Our factory outlet

Every first Friday and Saturday of the new month, we offer a factory sale at our nursery. In addition to excellent prices, we also always offer rare items and are happy to answer any questions you may have about our plants. We look forward to seeing you!

Once a year - Open Garden Day

Once a year (at the beginning of June), we open the doors to our entire nursery. There's a lot to learn on this day, including about our breeding work, the origins of our orchids and ferns, and, of course, the concepts we develop for you. In addition to guided tours and the factory shop, orchid lovers have the opportunity to browse our greenhouse for botanical orchids, where they're sure to find orchids found nowhere else in Europe. Food and drink, as well as games and fun for the little ones, are also provided. Our repotting service is another good reason to bring your treasures along.

Something you didn't know?

We often have fully grown vanilla plants for you. The vanilla plant is the only beneficial orchid that is cultivated and used on a large scale worldwide.

Does Blattpost also offer advice on the plants it sells?

Of course, we want you to enjoy your plants as much as possible, and we're happy to support you in that endeavor. Feel free to contact us via email or chat, and we'll get back to you promptly.

“Easy-care” or “challenging” – What does that mean?

We've categorized our plants as "easy care" and "challenging." These terms refer to the effort and care required to successfully cultivate the plant and keep it healthy. The effort and frequency of watering are also taken into account.

Our Cocoon Orchids and wall-mounted ferns, for example, feature water reservoirs that simply need to be refilled as soon as they run out. The Cocoon concept also ensures the right humidity for the orchids. With Corkios, it's also super easy to water the plant every two weeks and tip out the excess water after a few hours. The plants from the Corkio concept are perfectly suited for this.

Challenging plants include plants that require some experience with plants, or that require locations with the right humidity or brightness.

What are Cocoon Orchids?

Our proprietary Cocoon Orchids concept includes many different orchids that we have grown in their natural habitat on a piece of bark. In nature, these orchids grow epiphytically on trees. The glass and the included pebbles provide a water supply and the right humidity for the orchids. A rod extends from the bark down into the pebbles. This rod transports the right amount of water to the bark. All you have to do is ensure that the pebbles are regularly watered.

How do I grow Cocoon Orchids?

It's very simple. We supply you with the glass, the background, the stones, and, of course, the orchid on the bark, including the embedded Aquastick. You fill the glass with the stones and hang the orchid, including the background (pre-assembled/attached), into the slightly angled glass. The angled glass prevents stones from getting in the way. Then, check that the Aquastick reaches into the glass and fill the gravel with water.

What location do cocoon orchids like?

Cocoon Orchids are suitable for windowsills (except south-facing windows), dressers, or tables. Always position them so the plant is facing you, and enjoy your new orchid in a glass. Cocoon Orchids, like all orchids, prefer bright locations.

Can all orchids be tied into Cocoon Orchids?

As long as they are epiphytic and compact orchids, this is possible. However, it is very important that the orchids are properly secured at the beginning and that the right amount of moss is tied in to retain water. Initially, the Aquastick cannot yet provide the necessary water supply, so we take great care to ensure that young Cocoon orchids do not dry out and only send you "established" plants.

“flourishing” – What does that mean?

If our items are labeled "blooming," it means the plant is in bud or has just opened its first flowers. We ship plants at this stage, as this is when you can enjoy the blooms for the longest time. Another advantage is that these plants are easier to package than plants that are already in full bloom. Of course, we can also ship them at other flowering stages if you contact us.

“…of the season” – What does that mean?

When you order a "...of-season" item from us, you'll receive a surprise plant from the corresponding category. As soon as we receive your order, we'll go to our greenhouse and select the plant that's just at the perfect stage for shipping. Prepare to be surprised!

“Green” plant – What do you actually mean by that?

When we refer to plants as "green," we always mean fully established, mature plants that are not currently flowering. This is either because they are not flowering due to the current season or (as in the case of vanilla) because they are difficult or impossible to flower at home. In the latter case, these are very beautiful, structural plants that are often also very robust.

Can you also supply specific varieties or crosses?

Feel free to contact us (chat, email, contact form) and ask us your questions. We have many varieties and specialties in our greenhouses. As breeders, we have a large collection, so not all plants are available for sale. But we're always happy to see what we can do for you!

A tip: On our open day at the nursery, you can explore our seedling stocks yourself and discover truly unique specimens.

And can you accommodate custom colors?

If you're purchasing an item that doesn't include a specific color, please let us know before placing your order if you're looking for a specific color or flower pattern. We can try to accommodate this. However, not every flower color is always available in our greenhouse, but we do our best.

Do newly delivered plants need to be replanted immediately?

No. If we send you a plant, it will be established and fully grown in its pot, but you can be sure that the pot will last for at least another two years. Otherwise, we would have already repotted the plant for you.

Is there an invoice included?

Our packages do not include an invoice. You can simply order these exclusive special items for your friends, family, or business partners directly. You can receive an invoice via email upon request. Simply contact us using our contact options (chat, email, or contact form).

Can I also order with advance payment, cash on delivery or on account?

No, unfortunately, we don't currently offer this. However, it is possible with our payment service providers. Take a look at Klarna, for example. All of our payment service providers offer 100% secure transactions. Installment purchases are also available.

Complaints – How does it work?

We inspect the plants very carefully before delivery and only ship plants that correspond to what you purchased. Of course, we only use suitable packaging that protects our plants from the stresses of shipping, as well as from excessively low temperatures. However, if you are not satisfied, or if the package was damaged during shipping, simply contact us. It's best to send us an email with pictures of the plants and a brief description of your dissatisfaction. We will then find a solution that meets your needs.

Certification

We are GlobalG.AP certified. Once a year, we undergo independent audits to demonstrate our responsible practices. The goal of this standard is to ensure safety and sustainability in agriculture. GLOBALG.AP covers various aspects, including product safety, environmental protection, and the health and safety of our employees. Please feel free to contact us if you have any questions.

Packaging

We also ensure that our packaging is used as responsibly as possible, carefully selecting the right materials or having our own packaging developed. We rely on sustainable solutions that reduce environmental impact while preserving the quality of our plants. Our packaging is designed to be easily recycled to extend the life cycle of the materials. Please dispose of the packaging accordingly.

Temperature & Packaging

We only use suitable packaging that protects our plants from the stresses of shipping, as well as from excessively low temperatures. We take great care in selecting the materials. However, if you are not satisfied or the package has been damaged during shipping, simply contact us.

Can I choose a specific delivery date for my order?

Unfortunately, we currently do not offer a guaranteed option for selecting a specific delivery date in advance. However, you are welcome to contact us via chat before placing your order, and we will check whether a scheduled order is currently available. We are constantly working on improving our offering and hope to be able to offer this option in the future.

When will my plant orders be shipped and how long does shipping take?

We ship our plants Monday through Thursday to ensure no plant spends the weekend in a dark box in a warehouse. This guarantees that the plants arrive to you as quickly as possible and in the best possible condition. Our packages usually take one to two days from our nursery to your home.

Can I have my plant order delivered to a packing station?

Yes, that's possible. However, we advise against it for quality reasons. If you don't pick up the shipment promptly, there's a risk of damage to the plants due to heat or cold, depending on the time of year. To ensure optimal freshness and health of your plants, we recommend delivery to an address where the goods can be received directly.

You didn’t find an answer to your question?

We would be happy to advise you if you did not find a suitable answer among the frequently asked questions.